EZ-Link Contactless Card Singapore Customer care contact phone number, email

What is an EZ-Link card?

EZ Link is a contactless payment method used in Singapore public transport and transit network which is established by Land Transport Authority on 8 January 2002.

EZ link card can also be used in many retail shop in Singapore for the payment.

Where to buy / purchase an EZ-Link card?

Customers can purchase EZ-Link cards at

• 42 TransitLink Ticket Offices (at MRT stations and bus interchanges, at Passenger Service Centres within most MRT Stations)
• 6 Concession Card Replacement Offices (at MRT stations and bus interchanges, at Passenger Service Centres within most MRT Stations)
• 7-Eleven stores, including those located at Shell petrol kiosks.
• Convenience stores such as 7-Eleven, Buzz and Cheers outlets
• Vending Machines at Bugis Junction, Bishan Junction 8, Tampines Mall and Westgate
• Official EZ-Link e-commerce platforms on Shopee and Lazada
• Retail outlets islandwide at selected outlets such as A Mobile, The Handphone Shop, La Tendo, Golden Village and Popular bookstores

Cost of an EZ-Link card

Cost at TransitLink Ticket Offices and Concession Card Replacement Offices and Passenger Service Centres

Sales price: $12
Stored value: $7
Card cost: $5 (non-refundable)

List of places EZ-Link card can be used

• All public buses, MRT and LRT trains
• SMRT and TransCab taxis
• ERP and carpark payments (with 2GIU)
• Food & Beverage outlets
• Shopping & Retail outlets
• Leisure & Entertainment outlets
• Government Services
• Community Clubs
• Taxis and private buses
• Self Services like Vending Machines, photo copying and photo printing services.
• KFC,
• McDonald’s
• Decathlon store

For a complete list of acceptance points, please click here.

How to use EZ-Link card?

Tap the ez link card at the card reader to make the payment.

Where to top up / recharge an EZ-Link card?

Through the EZ-Link app, Ticket machine, TransitLink Ticket Offices, 7-Eleven Convenience Stores, DBS/POSB ATMs, OCBC ATMs, AXS Stations, top-up machines at PA Community Clubs and Water Venture Outlets and at selected car parks that accept EZ-Link card payments.

Validity of ez link card Singapore:

Singapore EZ link card’s validity: 5 years

Storage limit in ez link card Singapore

For each EZ link card, you can store up to S$500.00

How to report the Lost or damaged EZ link card

If you have lost or damaged EZ link card, you can call 6225 5322 to report.

EZ link Customer care contact phone number, email

Support form: https://www.ezlink.com.sg/support/

For General Enquiries
For transit-related queries and issues on concession cards, please call:
EZ-Link Customer Service Hotline: +65 6496 8300

EZ link customer care email:  customerservice@ezlink.com.sg

Operating Hours: 8am to 6pm daily (excluding public holidays)

TransitLink Hotline: 1800-CALL ONE (1800-2255-663)

Operating Hours: 8am to 6pm daily (excluding public holidays)

EZ Link App: http://www.ezlink.com.sg/ezlinkapp

Know more about EZ – Link card

How to check if EZ link card has expired?

Procedure to check EZ Link card expiry

1. Go to https://customer.ezlink.com.sg/CustomerPortal/Check-Card-Expiry/

2. Select Check card Expiry

3. Enter your CAN ID and expiry date

4. Click Submit to check the details

Singapore EZ Link Card Quick FAQ’s

Can you use EZ link Card to pay in KFC & McDonald’s store in Singapore?

Yes, you can pay at KFC, McDonald’s using EZ Link card

Can you use EZ link Card to pay at Decathlon store in Singapore?

Yes, you can pay at Decathlon store in Singapore using EZ Link card