Contents
- 0.1 Types of SIMBA plan
- 0.2 How to Sign up for SIMBA Personal Plan?
- 0.3 How to Sign up SIMBA Business Plan?
- 0.4 How to Top up / Recharge SIMBA (TPG) Telecom through online?
- 0.5 How to find the nearest SIMBA / TPG shops near by in Singapore through SMS?
- 0.6 How to book an appointment at SIMBA (TPG) Telecom?
- 0.7 How to open, check account balance, update personal data on SIMBA My Account?
- 0.8 How to terminate the service with SIMBA (TPG)?
- 1 Simba Singapore Customer Care
- 2 List of SIMBA (TPG) Telecom Service Centers in Singapore
- 3 How to get SIMBA SIM in Singapore for a tourists / residents?
Types of SIMBA plan
- SIMBA SuperRoam Plan
- Simba My130 Plan
- SIM-Only-Plan 50GB
- SIM-Only-Plan 80GB
- Seniors Plan 20GB
- Business Plan 50GB
- Prepaid Plan 50GB
How to Sign up for SIMBA Personal Plan?
- Visit https://registration.simba.sg/rego
- Accept the terms and conditions
- Select your number type (Pick new number, lucky number, Port-in from another telco)
- Go to “Next” and select your collection method (either post or walk-in)
- Click “Next” and enter your information, Billing address and pass word (Your password can be used to log in to MyAccount)
- Enter the summary and payment details
Note: SIMBA Super roam sign up through Authorised Dealer also. 100GB plan sign up through SIMBA APP also.
Business Plan Services of SIMBA (TPG) Telecom Pte ltd
Plan: 50 GB
Rate: $5*/30 days
Features:
- 50GB+1GB Roaming Data
- Unlimited Calls to Local Mobile
- Unlimited SMS to SIMBA Mobile Lines
- 500 Local Fixed Line Minutes
- 50 Local SMS
Note: SIMBA Business Plan 50GB is at $8 every 30 days. For the first 3 30-Day cycles, $3 from the $8 will be credited to your SIMBA Main Wallet
Required ID :
Owner, Director or Partner
- ID of the Authorised Officer (Owner, Director or Partner)
- Company ACRA Profile (3 months print date)
Not Owner, Director or Partner
- ID of Owner, Director or Partner
- Letter of Authorisation: include name, ID number, designation of Authorised Officer, and signed by the Company’s Owner, Director or Partner (Hardcopy only)
How to Sign up SIMBA Business Plan?
- Visit https://registration.simba.sg/rego/
- Accept the terms and conditions
- Select your number type (Pick new number, lucky number, Port-in from another telco)
- Go to “Next” and enter the company information
- Upload the document and enter your information, Company address and pass word (Your password can be used to log in to MyAccount)
- Enter the summary and payment details
How to Top up / Recharge SIMBA (TPG) Telecom through online?
- Visit https://topup.simba.sg/
- Enter your SIMBA number
- Choose your recharge amount
- Mode of payment: Visa, Mastercard, AMEX, PayNow, GrabPay, GooglePay
- SMS and/or email notification will be sent upon successful recharge.
Note: SIMBA Online Recharge is valid for all SIMBA Mobile Plans. All recharge is non-refundable.
Check SIMBA IDD call rates here
How to find the nearest SIMBA / TPG shops near by in Singapore through SMS?
- Type <TPG> to 1218 and send SMS from your mobile
- You will receive the reply
How to book an appointment at SIMBA (TPG) Telecom?
- Visit https://simba.sg/
- Select the date and time
- Book appointment
What is SIMBA My Account?
- One-time recharge of the account balance (for renewal/ excess usage)
- Add/Edit Payment method
- Update of email address
- Download/View Invoice
- View real-time usages
- Obtain PUK number/PIN
Note: Not applicable for Prepaid Plan customers.
How to open, check account balance, update personal data on SIMBA My Account?
- Visit https://simba.sg/
- Click “My Account”
- Enter the Name, mobile number and password
- Email for any queries dpo@tpgmobile.sg.
How to terminate the service with SIMBA (TPG)?
- Fill the online form
- Enter the account holder’s full name as in passport / NRIC / FIN
- Enter passport / NRIC / FIN number
- Provide the SIMBA account details such as SIMBA mobile number, termination date, type of plan, reason for the termination with SIMBA
- Sign the document in the given place and send to the below mail ID
- Make sure you have used all credits in your Simba wallet since it is non refundable
- Activation Charge is: $30
Simba Singapore Customer Care
Email: support@tpgmobile.sg(general inquiries and other service-related questions)
service@tpgmobile.sg (account termination/cancellation)
dpo@tpgmobile.sg (change of personal data)
SIMBA Singapore Hotline number
Phone: SIMBA (TPG) Seniors Hotline – 6920 0000
Operating Hours: (Monday – Friday | 10 am – 6 pm | except weekends and PH)
Simba (TPG) Service Centres who accepts collect and walk-in plans:
Collection – tpgmobile.sg/collect
Walk-in – tpgmobile.sg/walk-in
VoLTE Voice calls: How to make a voice calls, VoLTE supported device, procedure to enable voice calls
Download and install SIMBA (TPG) Telecom Pte ltd apps for apple(ios, mac, iphone/ipad) and Android(Google play)
List of SIMBA (TPG) Telecom Service Centers in Singapore
View the list of SIMBA (TPG) Telecom Service Centers in Singapore through the above link.
What is the address of Simba Singapore Main Office?
Address: 181 Orchard Rd, #04-25/25A Orchard Central Singapore 238896
Where can you collect SIMBA (TPG) Business plan in Singapore?
How to reach Bukit View by MRT (Metro) Station / Bus in Singapore?
By MRT / Metro station: North South Line
By Bus: 173, 174, 189, 66, 990
How to reach Orchard Central by MRT (Metro) Station / Bus in Singapore?
By MRT / Metro station: North South Line
How to get SIMBA SIM in Singapore for a tourists / residents?
Click the above link to view how to get Sim for tourist/visitors in Singapore? Plans, Cost, Data, documents required, Where to get, How to activate, top up?
A Guide to Singapore: Travel requirements, Things to do for residents (Once landed in Singapore)and tourists?
Tourist can check the guide to travel Singapore
Can you bring / carry Durian Fruit inside metro / bus / public transport in Singapore?
Because of durian’s strong pungent odor, it is not allowed to carry inside
FAQ
1. How to pay my SIMBA bill in Singapore?
- Visa, Mastercard, AMEX (Debit/Credit Card), PayNow, GrabPay, GooglePay via SIMBA Online Recharge
- Cash at SIMBA Service Centers and SIMBA Dealers.
2. How can i port-in to SIMBA eSIM from other telcos?
- You can port-in from physical SIM or eSIM to SIMBA eSIM.
- SIMBA registration, choose the SIMBA plan you want, select the eSIM option, and you will receive the activation steps via email.
3. What is the reason for unable to renew my plan?
Plan renewal is only valid have minimum $10 and above in your Account Balance. If Account Balance is below $10, $8 will be charged to your registered payment method (e.g. VISA, Mastercard or AMEX) for plan renewal, credits in Account Balance are not refundable or exchangeable for cash.
70 thoughts on “SIMBA (TPG) Telecom Singapore Customer Care Phone number, Address, Email”
Hi I have new sim simba and i dont why I cannot call or recieve a call? Is anything needed to activate?
I changed Starhub to TPG(Port In).There is not sending two factor code.I contacted to Simba/TPG(Via Email and phone).They never care about it.
Having the same issue. Can’t receive call or make call. Can’t receive my OTP for the simba app. How did you resolve it?
Last sunday i take new sim tpg but now i can’t call anyhore net coming
I had the same issue and it’s coz my phone doesn’t support the technology simba runs on. I installed simba voice app on my phone and that solved my problems.
I also got a new SIM from SIMBA and got activated on 23rd Sep, but cannot make any call or text as well
Is there anything else needed to activate ??
Hi Anulekha Daw,
Please call Simba customer care support phone number: 6920 0000
Thanks,
Support team.
same problem here, unable to call after activation… not tomention their screw up contact number !!!!
I’ll like to know is OPPO R15Pro can be using Simba sim card?
I lost my phone and it so hard to get a hotline no. To call for support from Simba
Hi Josephine Ng,
Please call Simba customer care support phone number: 6920 0000
Thanks,
Support team.
I recharge online yestarday still no update.. Now i cant call idd call
Does SIMBA require users to pay through credit card only?
Network is not good
Can cal me now 94882061
Hi . If this month I never pay the fee. Can I use next month after pay nxt month fee
Your hotline no one answer
Hi, I am interested in Simba My130. What does it means A. 100 mins IDD to Malaysia only?
B. 50 local SMS?
Hi Teoh Kim Heng,
The NEW SIMBA SIM-Only Plan MY130 is the best SG-MY companion.
SIMBA MY130 Plan:
130GB local data, 10GB Malaysia roaming, 100min Malaysia talktime and more every 30days.Unlimited Calls to Local Mobile, Unlimited SMS to SIMBA Mobile, 500 Local Fixed Line Minutes, 100 Mins IDD to Malaysia Only, 50 Local SMS, $10*/30 days
Thanks,
Support team.
How to I sign up for a main plan for me (SIMBA Super Roam 100GB) & another 100GB plan for my child in the same application. Both our numbers are with another TELCO & needs to be ported over. My son’s number is also currently within my contract
I dialed *228# using Simba Voice app to set my roaming preference.
Reply received: “Sorry, your call is restricted!”
What a dumb app! I got the same reply occasionally when using the app to call out.
What is the solution???
Hi
Can’t receive call or make call. Can’t receive my OTP for the simba app. How did you resolve
Collected my simcard yesterday, can use SMS, Internet.
However cannot make voice call out and in.
When i try to call in my number, they inform me mobile service is currently unavailable. why ?
check that your voice and data settings is LTE and VoLTE, after setting cellular Data/Mobile Data APN internet
No support hot line, I got a new SIM card but activation having problem
see reply above
Payment
I topped up money into account. But it is not reflected
Last sunday i take new sim tpg but now i can’t call anyhore net coming
Just got a recent sim card for my mom – HP: 8895 7585. Cannot call out or receive calls. Kindly check reception
Trying to get in touch with someone at simba cause got problem activating sim card. But can’t find a number to get on touch with them.
I have recharged through the website $10
in this phone number 80657405
Money has been paid but why can’t call ?
(TPG Telecom Pte )I paid this
It’s annoying when money is deducted but can’t be used
I have recharged and paid but can’t use
I paid $10 at TPG Telecom Pte Ltd
poor service
80657405
i having issue to log in the account, in order for me to retrieve my bill.
暂停服务simba
I would like to go to Kaki Bukit View to do registration for port over. Is this able to create giro payment on this registration
I tried to register for SIMBA MY130 but can’t complete my registration as the NEXT Button just don’t work to bring me to the SUMMARY n PAYMENT pages even after I have filled in account details with Singpass. Why no hotline to call for help? Leaving potential subscribers helpless and at a loss with no help. Emailed support but still no reply. …… how to complete registration??? Tried a few times already still encounter same issue!
Hi Agnes Hong,
You can call SIMBA (TPG) Hotline – 6920 0000
For more information regarding SIMBA My130 plan, please visit https://yoursingaporeguide.com/what-is-simba-my130-plan-how-to-get-buy-it-procedures-benefits/
Thanks,
Support team.
https://support.simba.sg/hc/en-us
Your hotline is not functional. Poor customer service, and extremely disappointing handling of requests. This company looks more like a scam than a proper Telco company.
hi , I am using gomo plan now. May I port my existing hp no to Simba when I sign up? what is the plan for senior
I just activated my SIMBA sim card successfully, My number is port in from Starhub. When
will I be able to receive and call. Thank you.
I bought a SIMBA SIM card and I cannot use it in tekong during my NS!
Transfer credit from one account to another. The current account was meant for my helper and she is leaving Singapore for good on 5 Apr 2023
I buy new sim simba can’t network. Data very slow all ready i use 3 years. Simba. Now buy new som can’t support data network. What promblem.
WHY cut my renewal plan for data since only today is my last day ?
it’s my terrible mistake that i did not find out clearly who this simba is, name after which dog telco previously. now i am in the same of pot hole again. every issue you face there’s no back up, nor support.
I change to Simba (port in) and i have same issue that i cannot receive call or make call. Cannot activate my sim card using Simba app and cannot reveive my OTP. Pls helps.
To all who can’t make or receive calls after switching to SIMBA, the solution is to download the “SIMBA Voice” app (purple icon with white wording).
I’m using an iPhone and that’s the only way I could make calls and receive calls. All of it is done through the app.
Hope this helps!
P.S. SIMBA customer service could have done better by informing new customers about this. I only found out about this by googling it..
i am trying to port over from singtel to Simba but unable to finalise order after successful payment . Why is the transaction stuck at payment page ?
Can you Reactivate my Simba Sim Card +65 89014754 . Because that is my business account.
For those who want to try simba, I suggest you think twice poor support sim activated but cannot use I believe is a scam.
Not able to receive calls from Land Line. Message from Land Line said: Your Starhub number is not in service!
But I am able to call any land line numbers but they can’t return my call.
No issue with receiving or calling from mobile phone. Can the technical department look into this issue. I ported this number from Starhub
Hi my SIMBA number cannot call and receive the call
Why is it that I can’t find the telephone number for customer service?
My old TPG number no working how recovery
Today Iam recharge morning time 10 dollar but the reacharge successful for main wallet why?
Unable to register my simba sim card. It indicate as invalid number. My TPG no. 88500212
My Sim card can’t use
I have engaged Singtel to port over both my Simba line to Singtel. But I’ve received a SMS that the porting was declined,I would like to know what is the issue here with my porting out from Simba?
I have been charged 4 times in a row (11, 16, 16 and 18 September). Please call me to explain the deductions.
Someone hack my sim card..i need to off all services of my sim card.
801xxxx
Please assist to check, yesterday morning I purchased a SIM card from your website , u till now I still not receive any email for collection.
My new SIM card number is 8903xxxx
Order #:1016401957
I keep getting message that OTP cannot be sent to when I want to top up. Happened for 2 days (8 & 9 October 2023). Please check n keep me updated on when I can top up. Thank you.
Registered for an esim.
Paid $20 for msia roaming 5gb.
Using singpass to fill in all data.
Money paid via paynow.
Deducted but no email sent.
Number wasn’t captured by Google password manager..
Cannot login.
No emails received
Just now $10 top up pay by pay now.but balance haven come.thanks
Hello
Im working in PSA Pasir panjang terminal 3. minimum 300 to 400 people using our network inside the port.but here the network coverage is very very poor condition.couldn’t make calls also. My kind request please fix the problems and make sure the proper network coverage. Thank you
what a joke telco, network everywhere i go is like shit. 1-2bars even it shows 5G. cant even load any shit at all. pushing here and there. ended up MIA-ed dont even reply. sign on your own risk!
I can’t make a phone calls to your customer service hotline
I also trying now bt can’t. I think they no have 24/7 Contact number. Service system isn’t good👎
Simba network speed is very weak at some location in Singapore e.g. inside the forest, baseman, inside the building. Even sometime zero nwtwork.
I am using TPG sim card since 2019. I have $10/month data plan whis is automatically renew every month and deduct money from my bank account. This system was good.
But I am really not satisfied for the speed issue which already stated above.
right now i have decided i would like to stop this automatic renew system.
Please let me know how i can stop this automatic data plan renew system. Thanks