SIMBA Termination: How to terminate the service with SIMBA (TPG)?

SIMBA Termination/Suspension: Procedure to terminate the mobile service with SIMBA

1. Fill the online form
2. Enter the account holder’s full name as in passport / NRIC / FIN
3. Enter passport / NRIC / FIN number
4. Provide the SIMBA account details such as SIMBA mobile number, termination date, type of plan, reason for the termination with SIMBA
5. Sign the document in the given place and send to the below mail ID
6. Make sure you have used all credits in your Simba wallet since it is non refundable
7. Activation Charge: $30
8. All unused credits in your SIMBA Wallet are non-refundable or exchangeable for cash.

SIMBA (Tpg) Termination Request Form

SIMBA Service Centre

You may contact for any clarification Address: 181 Orchard Road, #04-28 Orchard Central, S238896 (or) 1 Kaki Bukit View, #02-10 Techview, S415941

What are the reasons for suspension of mobile services in Singapore?

If you fail to follow the Term or conditions of the agreement, SIMBA will give you a notice of your failure and allow you a reasonable time to remedy it, failing which we may suspend (or such period as SIMBA may consider appropriate) or terminate your service :

1. Service Disruption and Breach of Terms and Conditions
2. Non-payment of charges and failure to rectify failure within reasonable time.
3. No longer approved under assessment policies or otherwise.
4. Vacatement of service premises without prior notice and failure to provide new address.
5. Threat, insult, verbal abuse, harm to staff or property.
6. Breach of Standard Terms and Conditions asper clause 8.

We may suspend or terminate your service without notice in any of the following situation:

• SIMBA’s Legal Obligations
• Immediate physical harm to SIMBA’s network.
• Fraudulent activities, including offering gifts or considerations.
• Compliance with regulatory or law enforcement requirements.
• Incapacity to contract due to death or mental incapacity.
• Absence of business or existence in a corporate entity.

FAQ

1.Can I cancel SIMBA TPG?

• To cancel TPG service, just place a call to 1300 993 019 and a TPG representative will walk you through the process.

2.How to cancel/terminate my existing mobile service with another service provider before the port request?

• Mobile service needs to be active during the porting process. not to cancel/terminate your mobile service with your current service provider. Current service provider will be cancelled/terminated automatically once it is ported to SIMBA successfully.

3.What is the processing time for port?

• The porting process will begin once you have collected your SIMBA SIM card. it will take about 2 days to activate the ported number.

4.How do I port SIMBA eSIM from other telcos?

• Port-in from physical SIM or eSIM to SIMBA eSIM.

5.How to keep my number and swap/replacement SIM/eSIM if an existing SIMBA?

• For SIM swap or replacement, the registrant has to visit a SIMBA Service Centre with the original Identity Document registered with SIMBA.